Refund Policy

Last updated: September 2025

30-Day Satisfaction Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase from Thikly.com, you have up to 30 days from the delivery date to request a refund — no questions asked.

Eligibility

To be eligible for a refund:

• The request must be made within 30 days of receiving your order.
• You must provide your order number and proof of purchase.
• Only first-time purchases are eligible for full refund. Repeat purchases may not qualify.
• In some cases, we may ask you to return the item or provide photos before issuing a refund.

How to Request a Refund

To start the refund process, please email our support team at support@thikly.com with:

• Your full name
• Order number
• Reason for your refund request (optional)

Our team will get back to you within 1–2 business days.

Refund Processing

If your refund is approved, it will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your bank or credit card provider.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Then contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at support@thikly.com.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong product, contact us within 7 days of delivery. We’ll fix it right away, either by sending a replacement or issuing a full refund.

Need Help?

If you have any questions about our refund policy or your specific order, feel free to reach out to us at:
📩 support@thikly.com